This document concerns the manner and scope of how we process the personal data of you as a natural person. Please read the following information carefully before providing your personal data to us. If you are a visitor of a website that uses Smartlook, please be aware that the controller of your personal data is the provider of that website. You can find more information in section A of this Privacy Policy.

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If you have any questions regarding the processing of your personal data, please contact us at hi@airsnap.com.

 

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Information We Collect

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Once you sign up for AirSnap, we will collect the information you provide – that is your:

• Email address

• First and Last Names

• Company name

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When you login via Google we collect the following information

• Email address

• First and Last Names

• Company name

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As a third party

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When AirSnap is integrated as a service we collect the following information:

• Consistent random pseudo ID for every end user

• Device details (Type, Version, Model, Operating System (OS)

• Geographic location (Approximate location only)

• App Version

• Screens visited by the end user in an app using AirSnap only

• Interaction patterns by the end user on your app (screen actions, gestures: taps, scrolls)

• Information provided by the customer (except information customer chooses to block from being sent to AirSnap)

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We strictly adhere to a non-recording policy of any PII (Personally Identifiable Information) and contractually prohibits recording of sensitive information including ePHI, PCI or PII information. 

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We require you, as a customer, to hide PII information and only process anonymized data and to mention the usage of AirSnap on your privacy policy. 

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As such the data AirSnap processes on behalf of its customers are anonymous.

 

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Storage and Duration

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We only store information on you for as long as you’re using our service. As soon as you delete your account or send us a request to stop processing your information, we delete it completely. We will also delete the data of your users. We have taken the necessary precautions to ensure that data deletion is conducted securely.

We will retain documents containing personal data:

• to the extent that we are required to do so by law;

• if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

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Storage and International Data Transfers

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If you are accessing the Website and/or Services from the European Union, with laws or regulations governing personal data collection, use and disclosure that differ from United States laws, please note neither EU law nor GDPR requires hosting data in the EU. Instead, what is required is that AirSnap must provide “appropriate safeguards” for data that it hosts and processes on its US servers (see Art 46 of the GDPR). AirSnap offers a Data Processing Addendum (DPA) to provide such adequate safeguards, which includes provisions for GDPR.

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Purpose

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The main purpose of information collection is to provide you with our service. We don’t have ulterior motives and your information is not passed on to any unaccepted third parties. See below for the full list. We will only use your information for the following: 

• Sending you updates about AirSnap (don’t worry: no spam)

• Keep our website and services secure and prevent fraud

• Sending you updates about your privacy

• Customizing and optimizing your experience

• Ask how you’re doing from time to time and send service updates

• Supply services purchased through the website

• Provide entities using AirSnap with statistical information about their users

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Third Parties

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We engage with selected third party companies and individuals to perform services complementary to our own, namely – cloud storage, data analytics, payment processing, support, consulting, development, marketing, advertising, e-mail distribution and data security; as well as our business, legal and financial advisors (collectively, “third parties”).

 

To give you the most privacy guarantees and data protection assurance – we have carefully reviewed and vetted our third parties.

 

Our third-party service providers do not have any right to use the information we share with them beyond what is necessary to assist us.

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Security

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We run a tight ship on data protection at AirSnap. AirSnap uses SSL encryption to protect sensitive information online and do everything in our power to protect user-information off-line. We perform staff training on the value of personal information and we also have internal data protection documents that everyone abides by. Rest assured, not all staff get access to data – only selected personnel with the highest admin privileges. When they do - it is to continue assisting you in making the most out of AirSnap. On a day to day basis we use 256-bit SSL encryption to add extra levels of security.

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Purchases and Financial Information

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We are PCI compliant and respect and protect your financial information. When you subscribe, you will be redirected to Stripe where you can independently complete your purchase. 

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Your Rights

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Everything starts and ends with your consent. If you do not agree to some of the purposes listed above, you can opt out at any moment. You have to know what you’re signing up to and we’re being very open about it. If you require additional and personalized help understanding AirSnap privacy statement or the services – we are very happy to hear from you via email. Please email us at hi@airsnap.com 

You have the right to

• Access,

• Modify and/or

• Delete

your data. If you have any queries, requests or questions please email us on hi@airsnap.com We are required to get back to you within 20-40 days. We believe that’s too long to wait for our users and will, accordingly, get back to you sooner than that.

In the event of a data breach, and if there is risk to your personal information and online privacy, we will notify you. If you have questions about AirSnap or the use of your personal data - we will be very happy to hear from you on legal@airsnap.com.

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Children Rights

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This service is intended for users over 18. If you suspect that your account or this service is being used by minors, then write to us immediately on hi@airsnap.com.

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Legal Matters

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We may disclose any information in response to a legal request, such as a subpoena, court order, or government demand; to investigate or report illegal activity; or to enforce our rights or defend claims. We may also transfer your information to another company in connection with a corporate restructuring, such as a sale or merger.

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